Leadership Development and Executive Coaching for a prominent public sector organization.  We:

• Profiled and assessed the leadership capabilities of the top leadership team,  including the chief executive

• Designed and implemented a year-long leadership development programme to enhance team leadership and improve effectiveness and performance of individual leaders

• Designed and delivered quarterly leadership development workshops to improve leadership team’s team synergy and individual leadership capability

• Conducted one-to-one coaching to deepen the leadership development process

• Supported and challenged individual leaders to practice and take on new leadership behaviours

• Designed and delivered a 2-day corporate retreat for the top seventy executives, helping them to align and add clarity to the corporate strategy and  values

Sales and Customer Relationship Management for a global financial solutions provider. We:

• Implemented a comprehensive online 24/7 customer support desk for Asian customers, with seamless integration to their knowledge management and    customer relationship management systems

• Designed training and development solutions for sales and customer support personnel to support the above change

• Developed a customer-centric sales and service culture orientation within  organization

• Designed a co-ordination framework between salesforce and customer support elements within organization

• Ensured smooth adoption of new system and smooth transition for customers in     the midst of system change

• Managed the entire change process ensuring minimal disruption to the day-to-day business operations

Organisation Development and Culture Re-alignment for a global communications and media organization.  We:

• Designed and executed a corporate culture audit for the organization in partnership with the global HR director

• Established a fact-based as is current situation for the organisation. Information  was gathered through conduct of targeted employee surveys, focus group sessions and one-to-one interviews

• Set specific measurable objectives and engaged the leadership team with the  impetus and vision for culture change

• Proposed, designed and implemented an integrated change programme for the organisation. This includes re-organisation of the leadership team, improvement to performance management system, introduction of a coaching culture and development of a firm-wide learning and development plan

• Conducted customised training workshops to strengthen individual leadership capabilities

• Rolled out and implemented part of the change programme across key offices in Europe and Asia.

Managing and Leading Change Program for a Switzerland-based tier-one

financial institution.  We:

• Designed and implemented a change program, led and managed the successful implementation of a global electronic trading platform. Migrated trading    environment from a low-security low-tech system to a high-security robust   electronic platform

• Identified key stakeholders and mapped out expectations and resistance profile for each group. Mitigated and managed their resistance to ease adoption

• Conducted structured stakeholders meetings and interviewees to ascertain issues, expectations and embedded agenda, and eased concerns

• Developed a comprehensive communication plan to support every stage of implementation and rollout

• Paced adoption of change across various levels within and without the organization

• Developed training solutions for users, ensured steady adoption of new platform    and new platform was integrated smoothly into the daily organisation work life.